JOB TITLE: Operation Supervisor (Heavy Equipment Rental)
JOB TYPE: Full-time
LOCATION: Dammam
SUPERVISOR/MANAGER: Operations Manager
MAIN DUTIES/RESPONSIBILITIES:
- Oversee the daily operations of the heavy equipment rental business, ensuring efficient and effective management of the fleet
- Develop and implement operational strategies and procedures to optimize equipment utilization, maintenance, and logistics
- Manage a team of equipment operators, drivers, and technicians, including scheduling, task assignment, and performance monitoring
- Coordinate the timely and accurate delivery, setup, and pickup of rental equipment at customer job sites
- Liaise with customers to address any issues or concerns related to equipment rentals
- Monitor equipment condition, maintenance schedules, and repair activities to maintain the fleet in optimal working order
- Identify opportunities for process improvements, cost savings, and operational efficiency, and implement appropriate measures
- Ensure compliance with all relevant safety regulations, industry standards, and company policies
- Maintain detailed records of equipment usage, maintenance, and customer interactions
- Collaborate with the sales and customer service teams to provide input on equipment availability, specifications, and pricing
- Assist in the development of preventive maintenance plans and oversee the implementation of scheduled service and repairs
- Troubleshoot and resolve any operational issues or customer complaints in a timely and effective manner
- Provide regular performance reports and metrics to the Operations Manager and other stakeholders
- Participate in the development and execution of the overall business strategy for the heavy equipment rental division
- Continuously seek opportunities to enhance the customer experience and explore new revenue streams
- Oversee the day-to-day operations of the heavy equipment rental business and in-house workshop
- Manage and coordinate the activities of the workshop technicians, rental coordinators, and logistics personnel
- Ensure efficient and timely delivery and return of rental equipment to customers
- Develop and implement effective maintenance and repair schedules for the rental fleet
- Monitor inventory levels and work with the procurement team to replenish stock as needed
- Analyze operational data and provide recommendations to improve processes and productivity
- Ensure compliance with all relevant safety, environmental, and regulatory requirements
- Assist in the development and implementation of operational policies and procedures
- Provide training and guidance to the team to enhance their skills and knowledge
- Collaborate with other departments, such as sales and finance, to optimize overall business performance
SKILLS & EXPERIENCE
Qualifications:
- Bachelor's degree in Logistics, Operations Management, or a related field
- Valid heavy equipment operator's license or certification
Experience:
- Minimum 5 years of experience in a supervisory or managerial role within the heavy equipment rental or related industry
- Proven track record of managing a fleet of heavy equipment, including scheduling, maintenance, and logistics
- Familiarity with industry regulations, safety standards, and best practices in heavy equipment operations
Soft Skills:
- Strong leadership and team management skills to motivate and coordinate a diverse team of operators and technicians
- Excellent problem-solving and decision-making abilities to handle operational challenges and customer requests
- Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams
- Analytical and data-driven approach to identify and implement operational improvements
- Adaptability and flexibility to respond to changing market conditions and customer demands
Technical Skills:
- Proficient in the use of equipment management software, fleet tracking systems, and other relevant technologies
- Thorough understanding of heavy equipment specifications, capabilities, and maintenance requirements
- Familiarity with logistics and supply chain management principles
- Ability to read and interpret technical manuals, drawings, and equipment specifications